Monday, October 7, 2013

Lync sharing doesn't work internally for some users

Problem
*Most* users have no problem with sharing their screen in lync, but for others it fails repeatedly.

Solution
This is most likely a problem the user's router settings. We have several remote workers, and so i am not in control of their routers (since it's in their house, not an office). The best thing to do is get the model of the router and search "RouterName lync traffic", for example,
in my particular case the user has a dlink router, and i found this:
http://superuser.com/questions/321424/why-does-my-d-link-router-keeps-dropping-my-outlook-and-lync-connection

I had them change that setting in their router and voila, it worked!

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